TOYEEB OLAOLUWA OLADOYE
Administrative and Customer Service Professional | Aspiring Cybersecurity Specialist | Aspiring Cloud Engineer
Beechwood estate, Lagos state., 101171, Lagos, NG.About
Disciplined and dedicated professional with a strong foundation in customer service and administrative management, adept at enhancing client relations and driving business growth. Currently leveraging extensive experience in delivering exceptional service and maintaining meticulous records, while actively pursuing cybersecurity-cloud engineering certifications and courses. Seeking to combine proven administrative and customer-centric skills with emerging cloud engineering-cybersecurity knowledge to contribute to a dynamic, growth-oriented technology environment.
Work
→
Summary
Managed comprehensive administrative and customer service operations, fostering client relationships and ensuring operational efficiency for business growth.
Highlights
Cultivated and maintained strong relationships with new and existing customers, contributing to sustained client retention and loyalty.
Successfully negotiated with prospective clients, customers, and distributors to secure new business opportunities and expand market reach.
Streamlined record-keeping processes, ensuring 100% accuracy in documentation and compliance with regulatory and organizational standards.
Managed and collaborated with support staff, including drivers and off-loaders, to optimize logistics and enhance service delivery.
Resolved customer inquiries and complaints promptly across online and offline channels, consistently achieving high satisfaction rates.
Fort Abigael
Lagos, Ibeju-Lekki, Nigeria
→
Skills
Cloud engineering
Customer Relations
Client Relationship Management, Customer Support, Customer Satisfaction, Negotiation, Communication.
Administrative Management
Data Entry, Record Keeping, Documentation, Organizational Standards, Process Improvement.
IT Skills
Operating Systems (Windows, Linux), Networking (TCP/IP, DNS, DHCP, IP Addressing, Network Troubleshooting), Software (Microsoft Office Suite, Word, Excel, PowerPoint, Google Workspace), Scripting (Bash Scripting), Database Management (SQL), Cloud Computing (AWS, Azure), IT Support (Hardware/Software Troubleshooting, Technical Support), Secure Shell (SSH), Virtual Private Networks (VPN), Cisco Packet Tracer, Data Retention and Backup Strategies, HTML, Virtual Machines (VMs).
Cybersecurity Fundamentals
Common Vulnerabilities and Threats, Firewalls, Antivirus Software, Cyber Attacks, Social Engineering Tactics and Prevention, Incident Response Procedures.